Report on Online Ride-hailing Service of Railway Stations in China (2020)

Didi Chuxing, China Transport News

Didi Chuxing, China Transport News

Based on the scenario of online ride-hailing transfer at railway stations, the report analyzes the problems existing in the general scenario transfer at railway stations and the transfer during COVID-19 prevention and control.

In this report, 100 railway stations co-built by Didi Chuxing in 85 cities are selected as samples to conduct in-depth research on the optimization measures for transfer of online ride-hailing, and analyze their impacts on the regional traffic operation efficiency, online ride-hailing transfer efficiency, passenger transfer experience and driver service efficiency of railway stations. Suggestions are put forward to enhance and improve the efficiency and service level of online ride-hailing transfer at railway stations, standardize the order of online ride-hailing transfer, and increase the comprehensive management capacity and level of surrounding traffic. The main conclusions are as following:

1. By setting up the waiting area, driving passage, internal and external guidance and boarding points for online ride-hailing at the railway station, the traffic operation index of the railway station area is reduced and the traffic operation efficiency is improved. In 2020, the traffic efficiency of new railway stations co-built by Didi Chuxing increased by an average of 2.9%.

2. By setting up guide signs inside and outside the railway station, passengers are guided to quickly find the boarding point and the transfer efficiency of regional online ride-hailing at the railway station is improved. In 2020, the transfer time of online ride-hailing at all railway stations co-built by Didi Chuxing decreased by an average of 12%.

3. It is more convenient and smooth for passengers in the process of transferring to online ride-hailing, the complaint rate of passengers drops, and the transfer experience of passengers is further improved. In 2020, the complaint rate of online ride-hailing orders at all railway station areas co-built by Didi Chuxing decreased by an average of 58.6%.

4. It is easier for passengers to find the waiting point, easier for drivers to pick up passengers at the station, and easier for drivers to response to the order cancellation and increase their willingness to pick up orders. In 2020, the cancellation rate of online ride-hailing orders at all railway stations co-built by Didi Chuxing dropped by an average of 4.3%.

5. Suggestions: 1) strengthen cross-departmental coordination and improve the capacity and level of comprehensive traffic management. For example, link with the traffic police department to improve the intelligent level of traffic lights, optimize the timing of traffic lights around the station area, and enhance the traffic efficiency at the intersection. 2) strengthen government-enterprise cooperation, improve the dispatching level of online ride-hailing, and ensure transport capacity. In terms of online ride-hailing dispatching, formulate the transfer and evacuation guarantee scheme of the railway station, and improve the online ride-hailing supply through the linkage of travel platform at peak hours to better meet the needs of passengers. 3) integrate data resources and cooperate with travel platforms to improve the level of supply and demand docking. Promote the integration of railway, public transport, road parking and other data resources, master the passenger travel law under the normalization of epidemic prevention and control, and work with Didi Chuxing and other service platforms to realize the precise docking of station transport capacity supply and transfer travel demand. 4) optimize station facilities to reduce the risk of epidemic spread and ensure public safety. On the basis of ensuring driving order and pedestrian safety, properly simplify and optimize physical defense facilities such as guardrails to improve road capacity. Increasing mutual recognition of security checks between trains and public transport will shorten passenger queues and travel times, especially during COVID-19 prevention and control, and significantly reduce the frequency of public contact and the risk of the spread of the disease.

GT-China Railway Station Online Car-hailing Service Report 2020.pdf